The leading causes of problems with our Facebook games are related to your browser cache and running an out-of-date version of Adobe Flash.
1. Browser Cache. Clear your browser's cache, restart your browser, and try again. Please note: If you are logged into Facebook and clear browser history and cache, the clear may not be entirely successful. You should log out of Facebook, then clear cookies, history, and cache. After clearing, exit the browser, open the browser again, and clear once more before logging in.
If you are using Internet Explorer 7, please complete the following:
If you are using Internet Explorer 8 or higher:
If you are using Firefox please complete the following:
If you are using Google Chrome, please complete the following:
You may also want to consult the following site that includes instructions on clearing the cache for most browsers - http://www.wikihow.com/Clear-Your-Browser%27s-Cache
2. Click HERE to easily compare your version of Flash and be directed to update to the latest version if need be.
Our Flash file itself is pretty big, so it may take up to a minute to load (depending on your connection speed) the first time you try playing; after you do this. You'll see the screen say "Loading %..."
3. Browser. Is your browser supported? We know the tickets work okay in Internet Explorer 8 and 9, and Firefox versions higher than 8. If you are running and version of Internet Explorer lower than 7, Safari, or the AOL browser, that may be the problem. There have been some reports that Google Chrome and Avant may have problems with our games, or some social networks in general. If all else fails, please try a different browser. In most cases this means running Mozilla Firefox (a free download) instead of Internet Explorer.
4. Sound. Some sound cards and drivers have a problem with Flash. Try pressing the speaker icon to turn off sound and see if that helps. Note that it doesn’t matter if you have sound turned off on your computer or speakers. If the little speaker icon is on, Flash is still trying to run the sound file. If Flash and your sound card aren’t compatible, it causes a problem, even though you can’t hear the sound anyway. Players of some games can turn off sound for the entire application by going to My Profile, de-selecting the box at the bottom of the page, and clicking Save Preferences.
Flash settings can be changed by clicking HERE and making sure that the "Allow third-party Flash content to store data on your computer" checkbox is checked.
6. Internet & connection.
Occasionally, you’ll experience errors due to your computer being unable to connect to ours, usually due to it not being able to find a clear route. This usually means that a computer between yours and ours is experiencing a busy period or is unavailable. The only thing that you can do in this case is wait a little while then try again. If it's still not working, then it might be an issue with your DNS. Try rebooting, as that will clear your DNS cache. Or, if you don’t want to reboot, try opening a command prompt (Start, Run..., cmd) and issuing the command "ipconfig /flushdns".
Please note that our games have a lot of data, it may not be possible to play them on a dial-up or "lite" download service.
7. Text failing to enter.
If you are typing within the applicaton but your text is failing to appear, please make sure that you have actually clicked within the box you are intending to make your entry for. If you are still having issues, please refer to the Flash instructions above.
8. All of the above. Do not discount the possibility of server or other maintenance issues affecting Facebook. If you are having problems with iWin Games on Facebook, you might want to test some other Facebook games to determine if this is the case.