Knowledge Base

The Knowledge Base has more than 407 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Getting Help
  2. Getting help and Support Center Questions How can I contact iWin?
  3. Getting help and Support Center Questions How can I view your website in languages other than English?
  4. Getting help and Support Center Questions How can I sign out of support.iwin.com?
  5. iWin Forums Questions Does iWin.com have user forums?
  6. Getting help and Support Center Questions I just purchased a new computer. How do I access my iWin.com account and reinstall all of my games?
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  1. Breaking News
  2. Click Here For Our Breaking News!
  3. A Welcome to Our Guests from PlayFirst Games!
  1. iWin Games on Facebook
  2. iWin Games on Facebook: Family Feud iWin Games on Facebook: How do I locate my Facebook User ID number for reporting to iWin?
  3. iWin Games on Facebook: Deal or No Deal iWin Games on Facebook: How do I locate my Facebook User ID number for reporting to iWin?
  4. iWin Games on Facebook: $100,000 Pyramid iWin Games on Facebook: How do I locate my Facebook User ID number for reporting to iWin?
  5. iWin Games on Facebook: Relic Quest iWin Games on Facebook: How do I locate my Facebook User ID number for reporting to iWin?
  6. iWin Games on Facebook: Family Feud What are the Terms of Service for for iWin Games on Social Networks?
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  1. Technical Help on iWin.com
  2. Download and Activation Questions How can I install or reinstall my purchased game?
  3. iWin Games Manager Questions How can I reinstall the iWin Games Manager?
  4. iWin Games Manager Questions How do I uninstall a game with the iWin Games Manager?
  5. Most Common Technical Questions Where can I get advanced diagnostic and PC troubleshooting?
  6. Most Common Technical Questions Do you have a troubleshooting assistance guide?
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  1. Subscriptions on iWin.com
  2. Club iWin Questions What is Club iWin?
  3. Club iWin Questions How can I cancel my Club iWin monthly membership?
  4. Club iWin Questions What are iCoins?
  5. Club iWin Questions How can I review my iCoins balance and Club iWin purchase history?
  6. Club iWin Questions How can I start or reactivate my Club iWin membership?
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  1. Accounts on iWin.com
  2. Password Questions How do I recover my forgotten username or password?
  3. Active Account Questions How can I view my purchase history?
  4. Starting an Account Questions Why am I having trouble editing/entering my credit card information?
  5. Refund Questions Can you pay my overdraft fee?
  6. Cancellation Questions How do I deactivate a credit card from my account?
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  1. Game Play Experience
  2. Can I play Online Games (No Downloads) from the iWin Games Manager?
  1. Online Party Games
  2. "Family Feud Online Party" Questions How can I cancel my "Family Feud Online Party" membership?
  3. "Jewel Quest Online Party" Questions What are the ratings and rules for "Jewel Quest Online Party?"
  4. "Wordscape Online Party" Questions Who is Bot1 and why is this non-playing user in the iWin Online Party games?
  5. "Jewel Quest Online Party" Questions Who is Bot1 and why is this non-playing user in the iWin Online Party games?
  6. "Wordscape Online Party" Questions Where is Wordscape?
  1. Backup CDs
  2. Backup CD Questions I have 1000 iCoins in my account but when I try to buy a game which costs 1000 iCoins, it shows that I do not have enough iCoins currently to complete my purchase. Why is this?
  3. Backup CD Questions How can I install my game from my purchased Backup CD?
  4. Backup CD Questions What do I do if I haven't received a Backup CD I've ordered?
  5. Backup CD Questions What if I buy a Backup CD and don't like it?
  6. Backup CD Questions When can I purchase Backup CDs?
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  1. Hotel iWin™
  2. Hotel and Room Questions How do I earn Opals™?
  3. Hotel and Room Questions How do I decorate my Hotel iWin™ room?
  4. Hotel and Room Questions How are Opals™ calculated?
  5. Hotel and Room Questions What are Opals™?
  6. Hotel and Room Questions How do I view others' Hotel iWin™ rooms?
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  1. iWin Games for Mobile Platforms
  2. I'm having technical issues with my iDevice (iPhone/iPad/iPodTouch), what can I do?
  3. How do I delete and reload an app from my iDevice (iPhone/iPad/iPod)?
  4. iWin Mobile Games: Do you have a walk through for the iPhone game application Jewel Quest?
  5. Can I play games downloaded/purchased from iWin.com on my iDevice (iPad, iPhone, iPod)?
  6. Can I play games purchased on iWin.com on my mobile device?
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  1. Retail Purchased Games
  2. How can I play my games purchased from a retailer without use of the iWin Games Manager?
  3. How can I install iWin games purchased in a retail store?
  4. I purchased an iWin game in a retail store and yet I get the advertisements. Nothing on package indicates there is a commercial before every game. Why is this happening?
  5. Troubleshooting Guide: Retail Game
  1. Newsletter/Promotions
  2. Newsletter Questions How can I subscribe to the iWin newsletter?
  3. Daily Alert Questions How can I sign up for Daily Alerts to iWin's latest new releases?
  4. Daily Alert Questions How can I remove the iWin icon from my system tray?
  5. Daily Alert Questions How can I stop the Daily Alert notifications for your new game releases?
  6. Blog Questions How can I read the iWin Blog?
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  1. iWin Policies
  2. iWin Terms of Service Questions What are the Terms of Service for for iWin Games on Social Networks?
  3. iWin Terms of Service Questions What are the Terms of Service for iWin.com?
  4. Privacy Questions What is your privacy policy?
  5. Community and Abuse Questions What is acceptable content for posting in Hotel iWin?
  6. iWin Terms of Service Questions What is iWin’s End User License Agreement (EULA)?
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