Submit a Ticket

The Ticket System enables you to directly submit a support ticket to a technical specialist whose expertise matches your inquiry. This online tool provides an alternative to phone and e-mail and helps expedite the resolution of your issue. You can track the status of your ticket in My Support.

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(Please do not send emails directly to support@iwin.com or you will receive a bounceback message directing you to this page.)

Contact Info

* First Name:

* Last Name:

* Email:

Ticket Description

* Subject:

Your Username:

* Department For Assistance:

* iWin.com Support Request: :

* iWin.com Site & Game Manager Issues:

* iWin.com Game Issue or Request:

* iWin.com Game Type::

* Subscription :

* Download Game Title:

* Wordscape Mode:

Please provide all titles your inquiry concerns in the "Details & Questions" field.

* My Backup CD Issue is::

Date of Charge/Purchase:

* Facebook Game Title:

* Card Type:

Requesting Cancellation:

Requesting Refund:

Form of Payment:

Postal Code:

If paid by bank card, please submit the last four digits:

If paid by PayPal, please submit the email address associated with your PayPal account:

Street Address(maximum 64,000 characters):

* Family Feud On Facebook Issue:

* Deal or No Deal on Facebook Issue:

* $100,000 Pyramid on Facebook Issue:

* Billing & Crediting for Family Feud on Facebook:

Billing & Crediting Issues - Deal or No Deal on Facebook:

* Billing & Crediting for $100,000 Pyramid on Facebook:

* Episode Credit Issues for Family Feud on Facebook:

* Feud Token Credit Issue:

* Deal Token Credit Issue::

* Technical & Game Play - Family Feud on Facebook:

* Technical & Game Play - Deal or No Deal on Facebook:

* Technical & Game Play - $100,000 Pyramid on Facebook:

* What was game question and and answer? (maximum 64,000 characters):

* To What Percentage Did The Game Load?:

* Hotel iWin:

Initial Download Date:

Where was the game installed from?:

Did you receive an error message? If so, please provide the exact text and where it occured.(maximum 64,000 characters):

* How frequently does this occur?:

Phone Number (Optional):

Operating System:

Windows Vista Processor:

Windows 7 Processor:

* Operating System (For Facebook Technical Issues):

Web Browser:

* Web Browser (For Facebook Technical Issues):

Security/Antivirus software:

Type of Internet Connection:

Type of Internet Connection (For Facebook Technical Issues):

* Number of Episodes you are requesting:

* How Many Tokens Are You Requesting?:

* Point Request Type - Family Feud on Facebook:

* Point Request Type (Deal Cash) - Deal or No Deal on Facebook:

* Number of points you are requesting:

Version of Adobe Flash:

How may I find out the version of Flash installed on my computer?

* Your Suggestion Relates to::

* Mobile Type:

* iWin Mobile Game Title for Apple Platforms:

* iWin Mobile Game Title for Android Platforms:

* iWin Mobile Game Title for Kindle Fire Platform:

Facebook User ID:

* Username you are reporting in violation:

How Can I Locate My Facebook User ID?

How Can I Take and Submit a Screen Shot?

* iWin Retail Game Title or Bundle Pack Name:

* UPC/ISBN (Bar Code Number from Package):

* Where did you purchase the game (retailer)?:

* Operating System: iWin Games Purchased Offsite:

* Current Level on Relic Quest:

* Relic Quest: Scene / Environment:

Quest Type:

Story Quest::

Decorate Quest:

Premium Quest::

Mastery Quest::

Viral Quest:

* Details & Questions(maximum 64,000 characters):

* 1V100 on Facebook (INACTIVE):

* Billing & Crediting for 1V100 (INACTIVE):

* Technical 1V100 (INACTIVE):

* Episode Credit1V100 (INACTIVE):

* Which Version of Family Feud? (INACTIVE):

* Point Req 1V100 (INACTIVE):

Please note: Points are used to buy collection items, Tokens are used to buy entry into the game

* Correct Shipping Address for Backup CDs(maximum 64,000 characters):

Options

Attachment

Attach a file

Email Notification:

Customer CC List:

* - required field(s)

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