Sometimes we need a little more information specific to your experience to diagnose the problem experienced and its underlying cause. If you follow the steps below, we will receive some insight to your issue via your iWin Games Manager Log file. We're much obliged for your participation as others could be affected by this problem as well.
IMPORTANT: To effectively capture the problem, it is important that you reproduce it and capture the log file immediately afterward. When collecting information below, please follow the steps immediately after you experience the error/issue that you are requesting support for. Otherwise the information captured will not reflect the state of your problem accurately. Restarting/relaunching the iWin Games Manager restarts the log file and erases all the information needed by our web engineers to diagnose the problem and potential advisement.
If your operating system is Windows XP:
If your operating system is Windows Vista or Windows 7:
If your operating system is Windows 8:
The requested file should surface in a new window, regardless of your operating system as iWinGamesManager or iWin GamesManager.log in text format.
Once it finds the file, right click the file itself and select Copy (or press CTRL + C). Minimize all windows until you are back at your desktop. Right click again and select Paste or press CTRL + V. Locate the file on your desktop and attach it to either a new ticket (you can open one from the main page of our support portal http://support.iwin.com or reopen a previously submitted one).
If you do open a new ticket in response to a request from iWin Customer Support, please make reference to the original ticket number. Click HERE for assistance with attaching your file to your support ticket.