How can I submit to iWin Customer Support the information from my iWinGames log (XP, Vista, Win7, Win8) for diagnostic purposes?

Sometimes we need a little more information specific to your experience to diagnose the problem experienced and its underlying cause. If you follow the steps below, we will receive some insight to your issue via your iWin Games Manager Log file. We're much obliged for your participation as others could be affected by this problem as well.

IMPORTANT: To effectively capture the problem, it is important that you reproduce it and capture the log file immediately afterward. When collecting information below, please follow the steps immediately after you experience the error/issue that you are requesting support for. Otherwise the information captured will not reflect the state of your problem accurately. Restarting/relaunching the iWin Games Manager restarts the log file and erases all the information needed by our web engineers to diagnose the problem and potential advisement.

If your operating system is Windows XP:

click on Start and then Run.
Enter "%temp%\iWinGames" (without quotations).

If your operating system is Windows Vista or Windows 7:

click your start button (located in the lower left hand corner of your monitor).
In the Windows Explorer address bar Enter "%temp%\iWinGames" (without quotations). Please make sure there are no spaces before or after.

If your operating system is Windows 8:

Place your mouse over the upper right corner of your screen and select the Search icon that appears (the magnifying glass)
Enter "%temp%\iWinGames" (without quotations)
the file will appear below your search...

The requested file should surface in a new window, regardless of your operating system as iWinGamesManager or iWin GamesManager.log in text format.

Once it finds the file, right click the file itself and select Copy (or press CTRL + C). Minimize all windows until you are back at your desktop. Right click again and select Paste or press CTRL + V. Locate the file on your desktop and attach it to either a new ticket (you can open one from the main page of our support portal http://support.iwin.com or reopen a previously submitted one).

If you do open a new ticket in response to a request from iWin Customer Support, please make reference to the original ticket number. Click HERE for assistance with attaching your file to your support ticket.

How can I submit to iWin Customer Support the information from my iWinGames log (XP, Vista, Win7, Win8) for diagnostic purposes?

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