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Most Common Technical Questions

Knowledge BaseTechnical Help on iWin.comMost Common Technical Questions

Can I play your games on my Mac?
Do I need an internet connection to play games from iWin?
Do you have a troubleshooting assistance guide?
Do you support the MAC Lion operating system?
How can I change my game from full screen to Windowed mode (or vice versa)?
How can I change my screen resolution?
How can I obtain support information for games purchased at sites other than iWin?
How can I run my game as an 'Administrator'?
How can I run my game on my Windows Vista operating system in XP mode?
How can I run my game/program in 'Compatibility Mode'?
How can I stop my game from crashing?
How can I submit a file with my support ticket for diagnostic purposes?
How can I submit my my iWin Games Log and Dxdiag file for diagnostic purposes?
How can I submit to iWin Customer Support the information from my iWinGames log (XP, Vista, Win7, Win8) for diagnostic purposes?
How can I update my video card drivers?
How can I verify I have installed the lastest version of Adobe Flash Player?
How do I clear my browser history/cache?
How do I copy and paste?
How do I take a screen shot?
How do my account privileges effect iWin Games on Vista?
I have been trying to install a game but am only receiving the error message "cannot open configuration file." How can I fix this?
My games are not working on my Windows 7 operating system. What can I do?
My operating system is Windows Vista and I'm having trouble saving my game's progress. Can you assist me?
Since updating to the latest version of the iWin Games Manager I have had red boxes appear where pictures should be. Why?
What are "Director Player" errors?
What are "script error" messages?
What are 'Access Violation' errors and how can I resolve them?
What are some tips for using iWin games with Microsoft Vista?
What is a "cannot create 3D image" error and how do I fix it?
What is a "Not a valid Win32 application" error message?
What is a Servlet 500 error?
What is Microsoft DirectX?
When attempting to launch a game I'm receiving a C++ runtime error, or "cannot find import dll"' message. What can I do to resolve this?
When trying to launch my games with Windows 7 I am receiving the message GENERAL EXTRACTION ERROR LOCATION ES1. What can I do to resolve this?
Where can I get advanced diagnostic and PC troubleshooting?
Which download games available on iWin.com are Windows 8 compatible?
Why am I getting a blank screen?
Why am I getting a blue screen?
Why am I receiving error messages like "dll will not start d3dx9_35.dll error 126"?
Why am I receiving the error message "Failed to get game ID" or "Not connected to the internet?"
Why am I receiving the error message "This file does not have a program associated with it for performing this action. Create an association in the Set Association control panel" when I try to launch my game?
Why is my game not filling the entire monitor?

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